Privacy Policy

1. Introduction

Welcome to ProMed Medical Marketplace ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our B2B medical marketplace platform.

By accessing or using ProMed, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our platform.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for an account (name, email, phone number, organization details)
• Complete your professional profile (customer role, organization name, verification documents)
• Place orders or make purchases
• Contact our customer support
• Subscribe to our newsletters or marketing communications

2.2 Business Information

For healthcare facilities and suppliers, we collect:

• Business registration details and licenses
• Professional credentials and certifications
• Tax identification numbers
• Business addresses and contact information
• Banking and payment information

2.3 Automatically Collected Information

When you access our platform, we automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, click patterns)
• Location data (based on IP address)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information for the following purposes:

• Account Management: To create and manage your account, verify your identity, and authenticate users
• Order Processing: To process transactions, fulfill orders, and manage deliveries
• Customer Support: To respond to inquiries, provide technical support, and resolve disputes
• Platform Improvement: To analyze usage patterns, improve our services, and develop new features
• Marketing Communications: To send promotional materials, product updates, and special offers (with your consent)
• Compliance: To comply with legal obligations, prevent fraud, and enforce our terms of service
• Verification: To verify professional credentials and business licenses for healthcare providers and suppliers

4. Information Sharing and Disclosure

We may share your information with:

• Suppliers and Vendors: To facilitate transactions and order fulfillment
• Service Providers: Third-party companies that help us operate our platform (payment processors, delivery services, cloud hosting)
• Business Partners: With your consent, for joint marketing or promotional activities
• Legal Authorities: When required by law or to protect our rights and safety
• Business Transfers: In connection with mergers, acquisitions, or asset sales

We do not sell your personal information to third parties for their marketing purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Employee training on data protection
• Secure backup and disaster recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Objection: Object to processing of your information for certain purposes
• Data Portability: Request a copy of your information in a structured format
• Withdraw Consent: Withdraw consent for marketing communications at any time

To exercise these rights, please contact us at privacy@promed.iq

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our platform.

9. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

ProMed is a B2B platform intended for use by healthcare professionals and businesses. We do not knowingly collect information from individuals under 18 years of age. If we become aware that we have collected information from a minor, we will take steps to delete it promptly.

11. International Data Transfers

Your information may be transferred to and processed in countries other than Iraq. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of ProMed after such changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of Iraq. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Iraq.